Refund policy

Last Revised: May 12, 2026

Welcome to Outfitlab. We appreciate your business and are committed to providing quality apparel and dependable customer service. If for any reason you are not fully satisfied with your purchase, please review the policy below regarding returns, refunds, and related procedures.

Return Window

Customers may request a return within 30 calendar days following the confirmed delivery date of the order.

To be considered eligible for return, merchandise must satisfy all of the following conditions:

Item must be unused and unworn
Item must remain in original condition
Original tags and packaging must be included
Product must be free from damage, stains, odors, or alterations

Items returned without meeting these requirements may be refused upon inspection.

Non-Returnable Merchandise

Certain products cannot be accepted for return, including but not limited to:

Final sale merchandise
Personalized or made-to-order items
Gift cards
Products showing visible signs of use or wear

Outfitlab reserves the right to determine the final eligibility of all returned merchandise.

Return Authorization Procedure

Before returning any item, customers are required to contact our support department to obtain return approval and instructions.

Customer Assistance

Email: support@outfitlab.store
Phone: +1 (234) 888-4560

Please include the following information with your request:

Customer name
Order number
Email address associated with the purchase
Reason for the return

Once your request has been reviewed, return instructions will be provided by our support team.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the merchandise received is defective, damaged, or incorrect due to an error on our part.

We recommend using a shipping service that provides tracking confirmation, as Outfitlab is not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery.

To expedite the review process, customers may be asked to provide:

Clear photographs of the item received
Images of the packaging
The corresponding order number

After verification, an appropriate resolution will be offered, which may include a replacement, refund, or other suitable assistance.

Refund Processing

Once returned merchandise has been received and inspected, customers will receive notification regarding the status of their refund.

Approved refunds will be issued to the original method of payment used at checkout.

Please allow approximately 5–10 business days for the refund to be processed and reflected by your banking institution or payment provider.

Please note:

Shipping charges, if applicable, are non-refundable
Processing times may vary depending on the payment provider

Order Cancellation

Orders may only be canceled prior to shipment processing. Once an order has entered fulfillment or has been dispatched, cancellation requests may no longer be accommodated.

Customers wishing to cancel an order should contact us promptly after placing the order.

Exchanges

At this time, direct product exchanges are not available.

Customers who would like a different size, color, or style are encouraged to place a new order after completing the return process for the original item.