Shipping policy

Effective Date: May 12, 2026

Thank you for visiting Outfitlab. We are committed to providing reliable order processing and dependable shipping service for all customers. This Shipping Policy outlines important information regarding order handling, shipment timelines, delivery procedures, and related matters.

1. Order Processing

All orders are carefully reviewed and prepared for shipment after payment confirmation has been successfully completed.

Processing Time

Orders are generally processed within 1–3 business days.

Processing days do not include:

Weekends
Federal holidays
Major carrier-observed holidays

During periods of elevated order volume, processing times may require additional time.

2. Shipping Timeframe

Once dispatched, most orders are delivered within approximately 7–12 business days depending on the shipping destination and carrier operations.

Please note that delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

3. Shipping Charges

Outfitlab currently offers free standard shipping on all products.

No minimum purchase amount is required to qualify for complimentary shipping.

4. Shipment Confirmation and Tracking

After an order has been shipped, customers will receive a shipment confirmation email containing tracking information.

Tracking details may require a short period to become active after the shipping label has been generated.

Customers may use the provided tracking number to monitor shipment progress through the carrier’s tracking system.

5. Delivery Delays

While we strive to ensure timely delivery, certain delays may occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Transportation disruptions
Customs inspections
Carrier service interruptions
High seasonal shipping volume

Outfitlab shall not be held liable for delays caused by shipping carriers or external logistical events.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at the time of purchase.

Outfitlab is not responsible for delivery issues resulting from:

Incorrect addresses
Incomplete shipping details
Failed delivery attempts
Customer unavailability

If an order is returned due to an invalid address, additional shipping fees may apply before reshipment can be arranged.

7. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

Outfitlab is not liable for:

Lost packages after confirmed delivery
Stolen shipments
Delivery issues caused by unsecured delivery locations

Customers are encouraged to contact the carrier directly if delivery complications arise.

8. International Shipping

Shipping availability may vary depending on destination country and carrier restrictions.

Customers are responsible for any applicable:

Customs duties
Import taxes
Government fees
Local handling charges

Outfitlab has no control over customs procedures or related charges imposed by local authorities.

9. Damaged Shipments

If a package arrives visibly damaged, customers should contact us promptly and retain all packaging materials for review.

To assist with the claims process, customers may be asked to provide:

Photographs of the damaged package
Images of the product received
The corresponding order number

10. Order Status Assistance

For questions regarding shipment status, delivery updates, or shipping concerns, customers may contact our support team during regular business hours.